Raley’s Family of Fine Stores says it recently discovered that a portion of its computer network systems may have been the target of a complex, criminal cyber attack. The company reports that it immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, the company has not confirmed any unauthorized access to payment card data, but its investigation remains ongoing. Raley’s does not believe that debit PINs could have been accessed. Raley’s also says it does not collect Social Security or driver’s license numbers in association with payment card transactions.
The company has taken a series of steps to enhance the security measures already in place to protect customer data. The company reveals it is confident that customers can continue using their payment cards in its stores.
“Our customers’ peace of mind is our top priority. We take protecting our customers’ privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused,” says Mike Teel, Raley’s president and CEO. “We are working around-the-clock to gather details to determine the extent of any possible compromise of customer information.”
Raley’s has a response team available to answer customer questions and is providing customers with updates as they become available at www.raleys.com. The company encourages customers who have used credit and debit cards at Raley’s, Bel Air, Nob Hill Foods, Food Source stores or Aisle One fuel stations to take the following steps to protect their accounts:
1. Check and monitor bank and credit card statements for evidence of unauthorized transactions.
2. Contact the bank or credit card company if there is evidence of suspicious charges.
3. Know that cardholders are not held responsible for fraudulent charges made by unauthorized parties if reported promptly to the card issuer.
