Mettler Toledo will host its 3rd Annual Customer Council in St. Louis, Mo., Aug. 21-22. This event is an opportunity for collaboration among leading grocery retailers, industry expert speakers and innovative solution providers to share ideas and best practices through discussion and hands-on learning.
Suppliers are facing numerous challenges in today’s marketplace, according to Mettler Toledo. For example, it can be difficult to provide a personalized customer experience in an increasingly digital and fragmented world. Self-service technology is often perceived as a key strategic direction, and many grocery retailers are implementing these systems successfully. Management of labor turnover and fresh item shrink, and food safety and traceability are other areas of consideration affecting store operations in the future. These issues will be explored in an open setting during the Customer Council event, Mettler Toledo says.
Additional topics for the 2013 Customer Council include trends in self-service technology, connecting to the shopper in the new millennium, technology-enabled operational excellence as well as food safety and traceability.