Hy-Vee EVP and Chief Retail Officer Jay Marshall has been promoted to COO of the West Des Moines, Iowa-based grocery company. He becomes only the fourth person in the grocer’s history to hold the title.
Marshall will retain all responsibility for retail operations and store development and will assume responsibility for all merchandising areas in the coming months.
At the company’s recent annual stockholders’ meeting, Hy-Vee Chairman, CEO and President Randy Edeker also announced the 2016 board of directors and the 2015 Hy-Vee Hall of Fame honorees.
2016 board of directors
The 17-member board of directors includes eight new directors who were elected to a yearlong term. In addition to Edeker and Marshall, the 2016 board includes Andy McCann, vice chairman, EVP and chief administrative officer; Mike Skokan, EVP, CFO and treasurer; Jon Wendel, EVP and chief merchandising officer; Sheila Laing, EVP and chief customer officer; Brett Bremser, EVP of Hy-Vee’s western region; Darren Baty, EVP of Hy-Vee’s eastern region; Mic Jurgens, SVP, secretary and general counsel; Kristin Williams, SVP of pharmacy operations; Jamie Franck, district VP of Hy-Vee’s eastern district; Martin Stokes, store director at the Peony Park Hy-Vee in Omaha, Nebraska; Matt Schweizer, store director at the Muscatine Mainstreet Hy-Vee in Muscatine, Iowa; Kevin Mills, store director at the Lincoln Center Hy-Vee in Ames, Iowa; Jennifer Knesel, store director at the Winona Hy-Vee in Winona, Minnesota; Todd Wagner, store director at the Blue Springs Hy-Vee in Blue Springs, Missouri; and Dan Vondrak, store director at the Hilltop Hy-Vee in Mankato, Minnesota.
Hall of Fame inductees
Twelve people were named to the Hy-Vee Hall of Fame, which recognizes employees in categories relating to job performance and community involvement. Honorees were nominated by their peers, with the exception of the 2015 Chairman’s Humanitarian Award winner, who was chosen by Edeker.
The Hall of Fame honorees are:
• Department Director of the Year: Brooke Barnes, assistant VP of restaurant development
• Staff Member of the Year: Andy Schroeder, assistant VP of financial reporting
• Retail Supervisor of the Year: Don Wilkens, retail bakery supervisor
• Officer of the Year, Operations: Kenan Judge, group VP of meat operations
• Officer of the Year, Administration: Christy Myers, assistant VP, point of sale
• Officer of the Year, VP: Mike Skokan, EVP, CFO and treasurer
• Chairman’s Humanitarian Award: Jon Wendel, EVP and chief merchandising officer
• Community Involvement Award, Staff Member: Tim Stupka, district VP of Hy-Vee’s northwest district
• Community Involvement Award, Store Director: Ric Anderson, Marshalltown Hy-Vee store director
• Store Director of the Year, Western Region: Jim Ewoldt, store director, 156th and Maple Hy-Vee in Omaha, Nebraska
• Store Director of the Year, Eastern Region: Kent Cole, store director, Johnson Avenue Hy-Vee Drugstore in Cedar Rapids, Iowa
• Store Director of the Year, Northern Region: Wes Snook, store director, North Ankeny Boulevard Hy-Vee in Ankeny, Iowa
Edeker also announced a new set of awards. He honored 11 employees with the Chairman’s Spirit of Hy-Vee Award, which recognizes employees who have exemplified Hy-Vee’s fundamentals over the course of their careers. The Chairman’s Leadership Above and Beyond Award was presented to 14 employees who exceptionally performed their jobs throughout the past year.
The 2015 Chairman’s Spirit of Hy-Vee Award recipients are: Bob Egeland, VP of pharmacy; Rob Eslick, district VP of Hy-Vee’s southwest district; Kenan Judge, group VP of meat operations; Kevin Reeve, VP of accounting, controller; Scott Schlatter, store director at the Lenox Village Hy-Vee in Lincoln, Nebraska; Tim Stupka, district VP of Hy-Vee’s northwest district; Randy Summerville, retired store director at the Langsford Landing Hy-Vee in Lee’s Summit, Missouri; Chao Sun, foodservice supervisor; Richard Sytsma, director of data center operations; Doug Wallace, assistant VP at Hy-Vee Inc. and president of D&D Foods; and Stan Wright, network services supervisor.
The 2015 Chairman’s Leadership Above and Beyond Award recipients are: Sara Canady, director, brand/image; Tara Deering-Hansen, group VP of communications; Shelby Endicott, purchasing specialist, general merchandise; Jim Ewoldt, store director at the 156th and Maple Hy-Vee in Omaha, Nebraska; Kurt Hasson, assistant VP of Hy-Vee Direct, e-commerce; Kristine Jones, group VP of employee benefits; Kevin Jurasek, director, Hy-Vee Conference Center & Cafeteria; Lindsay Knoop, assistant VP at Hy-Vee Inc. and VP controller of Amber Pharmacy; Jim Moore, group VP of warehousing/transportation; Lynn Popson, purchasing specialist, pharmacy; Tarci Slaybaugh, store director at the 51st and Center Hy-Vee in Omaha, Nebraska; Aaron Wiese, assistant VP at Hy-Vee Inc. and COO of Amber Pharmacy; Joel Wilson, assistant VP of HealthMarket; and Frank Woodward, district VP of Hy-Vee’s western district.
Six stores recognized with 2015 Hy-Vee Customer Experience Award
Additionally, Edeker presented six of the company’s 240 stores with the 2015 Hy-Vee Customer Experience Award to recognize them for excellence in customer service.
Hy-Vee’s Customer Experience Program, which began in fiscal year 2014, is designed to evaluate customers’ shopping experiences. Stores are rated by trained customer experience analysts several times a month in areas such as conditions, employee image and customer satisfaction. The Customer Experience Program was created to provide stores with constant analytical feedback on how they are performing so they can make improvements throughout the year
“For 85 years, Hy-Vee has built its reputation on being helpful, friendly and doing whatever it takes to ensure great customer experiences,” said Sheila Laing, EVP and chief customer officer of Hy-Vee. “The Customer Experience Award winners go above and beyond on customer service and store appearance and serve as excellent examples for the company to emulate.”
Two stores from each of Hy-Vee’s three regions were recognized for ranking the highest in their store category on the customer experience surveys. Stores were divided into two size categories—smaller than 50,000 s.f. and larger than 50,000 s.f. Full- and part-time employees from each of the top-rated stores will receive a bonus for helping their store excel in customer experience.
This is the second year in a row that the employees at the Hilltop Hy-Vee in Mankato, Minnesota, and the Trenton Hy-Vee in Trenton, Missouri, have received the honor.
The 2015 Hy-Vee Customer Experience Award winners are:
• Sixth Street Drugstore
1520 Sixth Street SW, Cedar Rapids, Iowa
Store director Dave Bertling
• Fitchburg Hy-Vee
2920 Fitchrona Road, Fitchburg, Wisconsin
Store director Lucas Glasgow
• Eldora Hy-Vee
1616 Edgington Avenue, Eldora, Iowa
Store director Steve Deutmeyer
• Hilltop Hy-Vee
2010 Adams Street, Mankato, Minnesota
Store director Dan Vondrak
• Trenton Hy-Vee
1617 E. Ninth Street, Trenton, Missouri
Store director Steve Busch
• Columbia Hy-Vee
3100 W. Broadway, Columbia, Missouri
Store director Tom Klucking