Study: Online Grocery Is The Supermarket’s Business To Lose

Last updated on August 7th, 2018 at 11:20 am

Online grocery spending has reached 5.5 percent of total grocery spending in the U.S., according to a new study by strategic advisory firm Brick Meets Click, based on a survey of nearly 5,000 online consumers conducted in May 2018. Most of this growth is driven by existing online grocery shoppers placing larger orders. Supermarkets are in a strong position to serve this demand, but Amazon is challenging supermarkets by linking its grocery services to Prime discounts and investing in Whole Foods to improve its credibility with perishables. 

Grocery shoppers that use online services increased their weekly online spending as a percent of total weekly grocery spending from 28 percent in 2017 to 46 percent in 2018.

“Until now there’s been little agreement about the national share of online grocery shopping,” said Bill Bishop, chief architect of Brick Meets Click. “We now know that it’s over 5 percent and see that online grocery’s popularity is increasing, especially among those households who’ve tried it and value the benefits. If supermarkets make the right decisions and investments to compete well in this space, they are in the leadership position to meet shoppers needs relative to food purchasing and consumption patterns.”

“This growth in online spending by some of a retailer’s core e-commerce customers highlights the importance of making sure these online sales are profitable,” said Barry Clogan, president of retail solutions at MyWebGrocer, the study’s sponsor.

The study results also indicate that near-term growth in spending likely will be driven by current users—the nearly 30 percent of U.S. households that already shop for groceries online. Their average order size increased from $62 in 2017 to $69 dollars in 2018—while both penetration and order frequency remained relatively flat.  

The shift in growth drivers emphasizes the importance of focusing marketing messages on the right customers. 

“We’ve found that building a better understanding of the economics of customer acquisition is a big opportunity in improving profits of grocery commerce,” said Clogan.  

The new research also documents the competitive position of Amazon in grocery, and its efforts to aggressively leverage Prime with Whole Foods to increase its share of spending with those shoppers

“The real danger is that Amazon is like the Trojan horse. Overall, Amazon has 77 percent household penetration, but it sold groceries to just 11 percent of households in the last month,” said Steve Bishop, managing partner of Brick Meets Click. “That’s a lot of headroom for Amazon to grow in grocery. Amazon’s smaller average transaction size compared to supermarket retailers underscores why online grocery is basically supermarket’s business to lose as online shoppers increasingly shift to full basket trips—and that supermarkets need to find ways to leverage the physical store with online services.” 

The full report is available to download for free here.

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