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Retail Business Services Assists Ahold Delhaize With Supply Chain

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Retail Business Services has implemented a forecasting and replenishment solution for Ahold Delhaize USA using technology from Relex Solutions.

The end-to-end forecasting will help provide more fresh produce to customers weekly via in-store purchasing, pick-up or online delivery. Ahold Delhaize USA local brands along the East Coast are included in the implementation, including Food Lion, Giant Food, Giant/Martin’s, Hannaford, Peapod and Stop & Shop.

“By implementing this game-changing solution, Retail Business Services is further enabling Ahold Delhaize USA’s local brands to deliver on their ambitions to be there for their customers anytime, anywhere with the freshest products,” said Chris Lewis, EVP of supply chain for Retail Business Services. “Not only will it provide local brand stores with the flexibility they need to best serve their customers, it will enable a complete supply chain transformation at a time when customer expectations are rapidly changing the way groceries are bought, sold and delivered.”

The solution delivers integrated, efficient end-to-end forecasting and replenishment for both fresh and center store products using a flexible rules engine, which enables each of the local brands to tailor the solution to their customers’ unique needs. Using artificial intelligence, the system constantly learns from itself to enable sophisticated forecasting decisions.

The Food Lion and Hannaford brands have been using a pilot Relex solution for fresh distribution center forecasting and replenishment since early 2018. Based on the pilot’s success, Retail Business Services is now adjusting the solution to support each of Ahold Delhaize USA’s local brands.

“Relex is pleased to be the provider for Retail Business Services, as the company transforms supply chain operations to the benefit of Ahold Delhaize USA’s local brands and their customers,” said Michael Falck, Relex president–North America. “Together, we share a common mission to optimize inventory levels and ultimately improve the shopping experience for consumers, no matter how they shop.”

Retail Business Services LLC is the services company of Ahold Delhaize USA.

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