Albertsons Cos. is implementing Toshiba Global Commerce Solutions’ self-checkout systems. Albertsons expects checkout times to speed up to improve operational throughput and reduce shopper interventions with the ultimate goal of improving the customer’s grocery store experience.
“We are empowering our consumers to curate their in-store shopping experiences based on their needs and desires,” said Anuj Dhanda, EVP and CIO of Boise, Idaho-based Albertsons Cos. “Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience. Toshiba’s strength in applying machine learning and intelligence to the checkout process across our 2,200+ stores will enhance how we serve our shoppers and build greater trust with our loyal customers.”
The partnership between the two companies includes immediate and long-term initiatives to better engage in-store shoppers, optimize front-end throughput and improve overall customer satisfaction. In particular, Albertsons is currently piloting mobile point-of-sale and line-busting solutions that are expected to further reduce the time that customers spend at checkout.
“Today’s retail world isn’t simply about transactions, it’s about a consumer-centric focus that always values the unique relationship between a brand and their customer,” said Toshiba Global Commerce Solutions VP, head of Americas Bill Campbell. “We are thrilled to work with Albertsons Cos. to deliver on their commitment to put customers first by leveraging our best-in-class, self-service solutions to optimize front-end checkout operations.”
Albertsons currently features Toshiba’s System 6 self-service solutions across the Jewel, Acme, Shaw’s, Safeway, Carrs, Tom Thumb, Randalls and Vons banners with plans to deploy the all-new System 7 later this calendar year.
Additionally, Albertsons plans to deploy the TCx Elevate Mobile Operations Manager application to enable store associates to clear interventions, perform overrides and scan items on the bottom of the basket directly from their mobile device. This will support associates to better serve shoppers at both self-checkout and traditional front-end lanes.
Albertsons Companies, Inc. operates stores across 34 states and D.C. under 20 banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company, Plated, based in New York City.
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions.