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Favor Promotes Steven Pho To President And Expands C-Suite

Steven Pho
Steven Pho

Favor has promoted Steven Pho to president from CFO and chief operating officer. During his time as CFO and COO, Pho managed Favor’s market operations, customer and runner support, finance, legal and people operations departments.

As president, Pho will be responsible for leading all day-to-day business operations, as well as implementing and executing the company’s strategy. Pho will continue to report to Jag Bath, who will remain as Favor’s CEO and chairman.

Since joining Favor in 2015, Pho has been an integral leader throughout Favor’s milestones, including the company’s largest funding round of $22 million in venture capital and becoming the first U.S. on-demand delivery company to achieve profitability at scale as well as becoming the first company to ever be acquired by leading Texas retailer H-E-B.

The company also announced the expansion of its c-suite team with the promotion of Keith Duncan, to chief revenue officer from SVP of sales and business development, and Owen Samuels, to chief technology officer from VP of engineering.

These appointments come on the heels of a successful year for the Texas-based on-demand delivery company that was named Austin’s fastest growing company in 2018 by Inc. magazine.

Since joining Favor in 2015, Duncan built and scaled Favor’s sales and account management teams across over 130 Texas cities, helping generate hundreds of millions of dollars in gross product sales for Texas businesses. In his newly created position as chief revenue officer, Duncan, who has established himself as a sales and business development leader across a variety of industries, will be responsible for revenue optimization across all of the company’s platforms and products, as well as the growth of major business partnerships.

Samuels joined Favor in 2015 to build and oversee Favor’s engineering team, spanning web, data, mobile and infrastructure. In his elevated role as Favor’s first chief technology officer, Samuels will be responsible for setting the company’s technical direction in support of Favor’s product development initiatives. A nearly 20-year veteran of the technology and business world, his background, from working with early-stage startups to building extensive technology systems for large-scale businesses, has been instrumental in scaling Favor’s technology and products, the company says.

“I have the highest regard for these three dedicated leaders who continue to be a driving force behind Favor’s rapid growth from an early-stage startup to joining forces with H-E-B and beyond,” Bath said. “Elevating these executives to such critical roles reflects their deeply valuable contributions to the business and our people. As we further invest in product innovation and scaling throughout Texas, their expanded leadership strongly positions us for continued success.”

About the author



An 11-year employee of The Shelby Report who writes for and about food. In previous lives, she worked at a police department in Texas and an amusement park in Arkansas. She also was a newspaper publisher for more than a decade. Not sure which of those qualified her for this job.

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