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Weis Markets Using Toshiba Technology To Improve Customer Experience

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Sunbury, Pennsylvania-based Weis Markets is using technology from Toshiba Global Commerce Solutions to help the chain improve its customer experience.

Toshiba’s self-checkout systems help Weis Markets shoppers complete transactions in a more timely and efficient manner, fulfilling the grocer’s mission to improve overall customer experience and deliver an exceptional shopping experience for its shoppers. Toshiba’s blend of cash and cashless systems provide shoppers a choice of checkout options, which enables the retailer to tailor the checkout experience for its customers and encourages a frictionless experience at Weis Markets.

Toshiba’s self-service technology offers Weis Markets a more personalized point-of-purchase experience and achieves its goal of faster shopper checkout while maximizing each lane’s utilization.

“The inclusion of Toshiba self-checkout systems across our stores improves our overall customer experience,” said Weis Markets CIO Greg Zeh. “Beyond affording our clientele a more personal checkout, Toshiba’s technology and operational expertise have helped improve throughput and overall store performance.”

Toshiba’s business partner, Pomeroy, is the primary systems integrator responsible for project management, providing software integration and testing. Pomeroy works closely with Toshiba and Weis Markets on the deployment of Toshiba’s point-of-sale (POS) and self-checkout solutions across all Weis Markets’ locations.

Weis Markets currently deploys the latest self-checkout solutions in the vast majority of its 198 locations in Pennsylvania, Maryland, New York, New Jersey, Delaware, Virginia and West Virginia. Toshiba and Pomeroy are scheduled to complete Weis Markets’ technology transformation with the inclusion of additional Self-Checkout System 6 lanes across the grocer’s physical footprint in 2020.

“We are excited to be able to create a more personal shopping experience for Weis Markets’ customers by lessening checkout times while also improving the grocer’s front-end operational efficiency,” said Toshiba Global Commerce Solutions SVP, Head of Global Sales Bill Campbell. “Toshiba closely collaborates with all of our retail partners to design and implement tailored solutions to enhance the user experience and our customers’ unique operations.”

Weis Markets also utilizes Toshiba’s elite TCx POS technology throughout all of its East Coast locations. Toshiba supplies retail technology to many of the most successful retail brands in the world, including 60 percent of the top 25 global retailers.

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