Lubbock, Texas-based The United Family has surpassed 1 million orders through its Streetside grocery pickup service. To celebrate, team members surprised the millionth guest with gifts and a celebration as well as the next guest who them over the million mark.
Chris Farr, director of e-commerce for the United Family, said the team really wanted to do something special to celebrate the guest who put them over 1 million orders.
“It was important for our team to take a second and recognize the guest who got us over this milestone,” Farr said. “Obviously, we wouldn’t be where we are today without our wonderful guests. So, not only thank you to our 1,000,001st guest but a thank you to all of our guests who made this possible.”
Like many online industries, the United Family’s e-commerce division has seen unprecedented growth due to the circumstances surrounding the COVID-19 pandemic. As people looked for options that involved less person-to-person contact, the Streetside team saw an explosion in demand.
“Since March, we have seen more and more demand for a curbside or delivery option for groceries,” Farr said. “I’m really proud of our team on all levels. They have not only worked on the frontlines of the pandemic, but they have also rolled with the punches as we saw more demand than ever before.”
In its 104th year of operation, United Supermarkets LLC – d.b.a. The United Family – is a Texas-based grocery chain with stores in 53 communities in Texas and New Mexico. A self-distributing company with headquarters and distribution centers in Lubbock, The United Family currently operates 94 stores under five unique banners: United Supermarkets, Market Street, Amigos, Albertsons Market and United Express, along with ancillary operations R.C. Taylor Distributing, Praters and Llano Logistics. The company is a wholly-owned subsidiary of Albertson’s LLC.