Lakeland, Florida-based Publix has been named to Newsweek’s 2021 America’s Best Customer Service list, ranking No. 1 in the supermarket category.
“We are honored to be recognized with this award by our customers,” said Publix Director of Communications Maria Brous. “Publix associates work hard to treat our customers like royalty, and we’re grateful to be acknowledged for customer service excellence in our industry.”
More than 25,000 U.S. customers who have purchased, used or researched a product or service in the past three years were surveyed. The final assessment and rankings were based on how likely customers would be to recommend the companies to friends and family and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus and accessibility.
The top three to five companies were ranked in each of 160 categories.
Visit newsweek.com/Americas-best-customer-service-2021 to read more about America’s Best Customer Service list, including Publix’s ranking in the supermarket category.
Publix, the largest employee-owned company in the U.S. with more than 225,000 associates, currently operates 1,253 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina and Virginia.