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Retail Business Services Hosts First Innovation Discovery Days

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Quincy, Massachusetts-based Retail Business Services has wrapped its first Innovation Discovery Days where employees from Retail Business Services’ Retail Innovation Center of Excellence and IT, alongside colleagues from ADUSA Supply Chain, Peapod Digital Labs and each of Ahold Delhaize USA’s local brands, evaluated solutions from 17 start-ups for their potential to enhance the omnichannel retail experience. 

“As we work with our partners throughout Ahold Delhaize USA companies to innovate the omnichannel retail experience, it’s important that we not only pinpoint our companies’ needs and opportunities for innovation, but that we’re also constantly scanning the marketplace for solutions that will enable us to innovate in ways we haven’t even thought about yet,” said Heather Paquette, VP, retail innovation COE, Retail Business Services. “The companies we heard from during these sessions brought forward interesting solutions that will help build our innovation pipeline.”

A variety of innovative technologies across robotics and artificial intelligence presented during the two-day event include making the customer shopping experience easier, creating a welcoming, engaging customer experience and improving retail store processes and execution.

“I am excited that we were able to have 17 vendors visit with our teams in just two days,” said Brooks Thompson, director, innovation pipeline, Retail Business Services. “And we achieved our overall goal, which was to provide Ahold Delhaize USA companies with a look into technologies and other solutions that may be influencing our business in the years to come.”

After the event, stakeholders from Retail Business Services and other Ahold Delhaize USA companies discussed the products and solutions presented and created paths to pilot throughout Ahold Delhaize USA companies.

Retail Business Services, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The Giant Company, Hannaford and Stop & Shop.

For more information, visit retailbusinessservices.com.

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