Blue Bite has released results of the “Blue Bite 2022 Connected Products U.S. Consumers Trend Report: QR Code and NFC Consumer Usage and Attitudes” survey that reveals the acceptance and usage of QR codes and NFC in the marketplace and the desire for relevant and enhanced consumer experiences.
The findings reflect consumers’ changing attitudes, habits and brand interaction preferences and provide actionable insights that can help brands make informed decisions. It was developed with response data generated from a self-administered online consumer survey, conducted by a global leader in market research and further substantiated by millions of consumer interactions through the Blue Bite platform.
Notably, 57 percent of respondents indicated they would be more likely to buy a product if they learned more by connecting with the packaging. Growth in connected technology usage has accelerated, rising by more than 1,000 percent between 2018 and 2021, according to Blue Bite industry data.
“When consumers scan a connecting QR or NFC technology on the product with their phone, the item is instantly transformed into a mobile point of sale,” said Mikhail Damiani, co-founder and managing director.
“More than 95 percent of adults in the U.S. ages 18-49 own a smart phone. Keeping in touch with how consumers interact and want to engage with brands is crucial in developing a platform that will help brands deliver relevant and valuable consumer experiences through their connected products.”
Respondents showed high interest in learning more about brands through connected technology across multiple categories and price points. The breakdown was as follows:
- 72 percent, learning about consumer packaged goods;
- 63 percent, over-the-counter and prescription drugs;
- 62 percent, luxury goods;
- 60 percent, lifestyle apparel and footwear; and
- 53 percent, wines or spirits.
“Consumers are telling us that being redirected to a cookie-cutter landing page when you scan a QR code is no longer enough,” Damiani said. “They seek a true gateway into the world of these products. Brands must ask, what value are we bringing to the person who is holding the item through this interaction? How can we improve their life?”
In addition to learning more about the brand, survey participants expressed interest in using QR or NFC to check product authenticity, learn more about where a product came from, get details of its sustainability story and find out how to purchase similar products.
Other takeaways include:
- Awareness of connected products is high and growing. Ninety-two percent of consumers are aware of QR technology while 66 percent are aware of NFC technology.
- In every category, awareness, ownership and usage are driven by respondents under 35.
- More than half of consumers like knowing what promotions are available.
- Brands must focus on relevant information and regulate contact frequency. The key complaints are being contacted about things consumers don’t care about (38 percent) and getting contacted too often (35 percent).
“It’s important that we meet consumers where they are,” Damiani said. “Connected products change how consumers interact with physical things. We are creating digital touchpoints for meaningful information and experiences. Previously, everyone got the same message. Blue Bite provides relevant experiences specific to the product and the person, delivering customized content based on location, time of day and user behavior with relevant messaging before, during and after the sale.”
For complete details about the report, click here.
To read more packaging news from The Shelby Report, click here.