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Walmart Partners With Salesforce On Pickup, Delivery Technology

Walmart

Bentonville, Arkansas-based Walmart Commerce Technologies and Walmart GoLocal have announced a partnership with Salesforce to provide retailers with access to technologies and solutions that power local pickup and delivery for shoppers.

Walmart Commerce Technologies Store Assist local fulfillment app and Walmart GoLocal local delivery solutions will be available through Salesforce AppExchange to help retailers thrive in a hybrid shopping world.

Walmart’s partnership with Salesforce will provide retailers access to the same scalable technologies that the grocer uses. The solutions will enable personalized and easy commerce experiences with real-time order visibility and reliable local pickup and delivery.

The store assist app helps retailers leverage their local stores as fulfillment centers. Retailers can optimize in-store fulfillment by increasing picking accuracy, speed and efficiency. According to the company, the app will provide a “seamless” handoff experience between employees and customers or third-party delivery drivers. Retailers will have access to white-label, delivery-as-a-service technology to power an easier delivery experience for their customers.

“Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” said Anshu Bhardwaj, SVP of technology strategy and commercialization, Walmart Global Technology.

“The same technology that powers Store Assist has enabled Walmart to fulfill more than 830 million orders across 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect.”

“Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, one in five online orders placed the weekend before Christmas were picked up in store,” said Rob Garf, VP and general manager of retail, Salesforce.

“With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.”

Walmart Commerce Technologies and Walmart GoLocal are a part of its efforts to bring its technology and solutions to other retailers.

“Retailers are looking for ways to improve cost efficiency while meeting their customers’ needs, no matter where or how they choose to shop. Fulfillment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery,” said Harsit Patel, VP and general manager of Walmart GoLocal.

“We look forward to connecting more retailers with the customizable, local delivery solutions they need.”

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