At the NRF 2023 Retail Conference, North Carolina-based Lenovo showcased its scan-n-go self-service kiosk, as well as new AI, infrastructure and digital storefront solutions.
Lenovo has seen a surge in demand for self-service solutions that integrate digital experiences into brick-and-mortar retail operations. Self-service kiosks offer customers an integrated, contactless shopping experience at checkout, freeing up employees to focus on other high-value tasks.
Lenovo’s kiosks provide valuable customer data and ensure retailer cost-optimization while reducing customer queues that diminish the shopping experience. Lenovo Retail Solutions has deployed more than 1,000 installments of its Scan-n-Go Kiosks in major retailers globally, helping to increase fulfillment rates by 40-99 percent accuracy.
“Since the launch of our Retail Solutions portfolio, businesses from supermarkets, convenience stores, beauty stores, and food and beverage outlets, many of whom are among the top 250 global retailers, are using Lenovo’s Self-Service Kiosk and Staffed-POS systems,” said Lawrence Yu, general manager, Lenovo Retail Solutions.
“With the retail landscape constantly evolving, success means innovating with new technology to enhance the customer experience. From the checkout lanes, to the sales floor, and all the way to the backend systems, Lenovo’s goal is to provide retailers with technologies and solutions that address their pain points.”
Major retailers such as Kroger, which operates more than 2,800 supermarkets across the U.S., use its technology and solutions.
“We are working with Lenovo to deliver new experiences in self-checkout for our customers. With Lenovo’s Retail AI Solutions, we are just starting to scratch the surface of what’s possible with our retail operations,” said Chris McCarrick, senior manager of asset protection solutions and technology, Kroger.
Its ecosystem of retail-oriented solutions provide a host of new customer experiences, including virtual shopping in the Metaverse, that integrate digital services as part of current store operations. With the help of AI and natural language processing, retailers can offer efficient digital customer service options able to transcend common language barriers or access difficulties.
Lenovo and its partners offer retail customers an ecosystem of innovation and technology through the Lenovo AI Innovators program, which is helping to advance a variety of immersive retail solutions.
Find out more about Lenovo’s retail solutions here.