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Report: Sam’s Club, Aldi, Publix, H-E-B Have Most Loyal Customers

A new research report published by Temkin Group, “2012 Temkin Loyalty Ratings,” indicates that only seven companies—four of which are grocery retailers—earned “very strong” loyalty ratings: Sam’s Club, Aldi, USAA, Publix, credit unions, Amazon.com, and H-E-B. At the other end of the spectrum, 37 companies earned “very weak” loyalty ratings.

The research examines consumer loyalty to companies across 18 industries: airlines, appliance makers, auto dealers, banks, car rental agencies, computer makers, credit card issuers, fast food chains, grocery chains, health plans, hotel chains, insurance carriers, internet service providers, investment firms, parcel delivery services, retailers, TV service providers, and wireless carriers.

Grocery chains, retailers, and fast food chains are the top three industries, earning an average rating of “strong.” At the bottom of the ratings, TV service providers and internet service providers earned an average rating of “very weak.” Credit card issuers and banks show up in six of the bottom nine spots in the ratings.

The report can be accessed from the Temkin Group website at www.temkingroup.com.

 

How Concerned Should Independent Retailers Be About The Security Of Their In-Store Networks, Technology, and Data?

 

Network management is vital to the grocery industry – particularly to independent grocers who tend to wear many hats throughout their day-to-day store operations and management.

DUMAC answers what managed network services are and why it is important to independent grocers.

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Featured Photo Barons Market Flagship Store
Point Loma Community
Huntington Beach, California
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