Consumer Reports has released its annual “Naughty & Nice” list, and two grocers made the list.
“Fewer supermarkets, it seems, follow the old practice of giving customers the item for free if it scans incorrectly at the checkout,” Consumer Reports says of Publix. “Fewer still put their policy on dealing with scanner errors in writing. Not so Publix. The Florida-based grocer, which consistently ranks among the top supermarket chains in Consumer Reports’ surveys, puts the policy in black and white: ‘Our Publix checkout promise guarantees that if during checkout, the scanned price of an item (excluding alcohol and tobacco products) exceeds the shelf price or advertised price, we will give the customer one of that item free. The remaining items will be charged at the lower price.’”
Consumer Reports has this to say about Safeway: “Most people might be hesitant, even embarrassed, to return a mushy melon or bland banana. But the nearly 1,700-unit Pleasanton, Calif.-based grocer promises ‘fresh and delicious’ produce every time and backs it up with a refund or replacement pledge.”
No grocers made the “naughty” list this year.
Find the complete “Naughty & Nice?” list here.