As the only warehouse retailer in the U.S. to provide a pickup option, Sam’s Club has added new features to add more convenience and time saving for members.
Club Pickup, formerly known as “Click ’n Pull,” allows members to order thousands of items—from paper towels to fresh produce to printer ink—and have them ready for pickup at all U.S. Sam’s Club locations at no additional cost.
With Club Pickup, members can build and save shopping lists online for easy reordering.
Sam’s expects the new service will benefit two groups the most—families and business owners, who often are short of time and need to shop the most frequently. Convenience store owners, for example, can now refill their weekly order with a single push of a button.
There are new Club Pickup kiosks for check-in at every Sam’s Club, and select clubs are testing a new mobile check-in pilot that allows members to use their mobile app to notify their Sam’s Club when they arrive to pick up their order.
“With Club Pickup, every member has the opportunity to choose when, where and how they shop for savings at Sam’s Club. It’s a convenience that can add a significant amount of time back into a member’s day,” said Rosalind Brewer, president and CEO of Sam’s Club. “We know this service can make a big impact on every member’s time, and believe our busiest members will benefit the most, like parents and small business owners who have limited time and the most recurring needs.”
Members place their order on their Sam’s Club app or online at SamsClub.com, choose the club where they want to pick up their order and their preferred pickup time, and a Sam’s Club associate will have the member’s order waiting for them as early as the next day if the order is placed before midnight. Members are alerted by email or text message that their order is ready, further minimizing wait time.
In addition to the ability to build and save shopping lists for instant reorders, the new service suggests relevant substitute options provided for out-of-stock or no-longer-carried products.
Also rolling out this year in all clubs is the ability to pre-pay online and the option to assign a designated person, other than the member, to pick up the order at the club, which is especially convenient for business members and families.
The service currently allows orders from fresh produce to paper goods to diapers, with plans to roll out additional categories throughout the year, including fresh meat, fresh bakery and adult beverages.