Last updated on July 6th, 2015 at 03:16 pm
Whole Foods has acknowledged that the company made inadvertent weighing and measuring errors at its New York City stores. The company has detailed a plan to correct the errors.
The New York City Department of Consumer Affairs (DCA) for weights and measures recently audited the stores. According to Whole Foods, “any errors were unintentional and any claim that “we are systematically overcharging” customers is inaccurate. The New York DCA found errors that were not in favor of customers as well as errors that were benefitting customers.
Whole Foods claimed the reason for many of the errors is because the grocer packs many of its fresh products in its own stores instead of distribution centers.
Whole Foods plans to take the following steps to correct the errors:
• More training will be held for in-store packaging, weighing and labeling processes.
• Whole Foods will contract with a third-party auditing process for all stores.
• If customers believe an item is priced incorrectly, the cashier will double check and, if not in the customer’s favor, the item will be free for the customer.
According to a company statement, “Our No. 1 priority is to ensure that our customers have a great experience every time they shop at Whole Foods. Falling short of a great experience is not acceptable to us and we are committed to doing better.”
