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Wegmans Tops J.D. Power Pharmacy Customer Study, And More…

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Last updated on June 13th, 2024 at 05:16 pm

New Channels News In Brief…

The J.D. Power 2015 U.S. Pharmacy Study has been released, with Wegmans Pharmacy ranking highest among supermarket pharmacies with an overall satisfaction score of 887. The study measures customer satisfaction among all categories of brick-and-mortar pharmacies, including chain drug stores, mass merchants and supermarkets, as well as mail-order pharmacies. Wegmans’ 887 score was the highest among all pharmacy categories. Satisfaction, calculated on a 1,000-point scale, is measured across five factors: prescription ordering, store, cost competitiveness, non-pharmacist staff and pharmacist. Satisfaction with mail-order pharmacies is measured across four factors: cost competitiveness, prescription delivery, prescription ordering process and customer service experience…

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Shelby Team

The Shelby Report delivers complete grocery news and supermarket insights nationwide through the distribution of five monthly regional print and digital editions. Serving the retail food trade since 1967, The Shelby Report is “Region Wise. Nationwide.”

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