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Walmart Leader Says Company Will ‘Reimagine Retail’

Doug McMillon

Last updated on June 13th, 2024 at 05:06 pm

On Friday, June 3, at Walmart’s 46th annual shareholders meeting, President and CEO Doug McMillon urged the company’s 2.3 million associates to get behind the company’s vision, saying, “We have the opportunity to reimagine retail again.”

As part of this “reimagining,” McMillon announced that Walmart is now working with Uber and other partners to test deliveries to customers from U.S. stores and clubs. He also went to Facebook Live to thank Walmart associates around the world for their service.

McMillon outlined three critical steps for the retailer’s reinvention to the more than 14,000 in attendance: supporting and engaging Walmart associates, serving customers and serving communities.

“As the world becomes more digital, it will be the humanity of Walmart that differentiates us and wins with customers,” he said. “Our investments in education and training, store structure, wages, hours and sales floor technology are to support you and enable you to serve your customers and members. Every associate has a role to play. The actions of 2.3 million of you add up to something big.”

McMillon referenced the company’s purpose of saving people money so they can live better and said part of living better is about being able to “invest time in the people and the life you love.

“This is our ambition globally: we want to be the first place busy families go to save money and time, especially on their everyday needs. We’re connecting all the parts of Walmart into one seamless shopping experience with great stores, easy pickup, fast delivery, and apps and websites that are simple to use.”

Online grocery pickup has rolled out in nearly 40 markets. Also in the U.S., the retailer will offer Walmart Pay in every store by the end of June, and the retailer recently announced an unlimited two-day shipping option from Walmart.com and a rapid online assortment expansion.

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The Shelby Report delivers complete grocery news and supermarket insights nationwide through the distribution of five monthly regional print and digital editions. Serving the retail food trade since 1967, The Shelby Report is “Region Wise. Nationwide.”

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