COVID-19 Northeast Store Design

Market Basket Establishes Additional Social Distancing Measures

Market Basket, Covid-19

Market Basket has established new store protocols aimed at the safety of customer and employees.  Beginning April 2, all Market Basket locations will reduce the number of customers in the stores at any given time to support the important public health goal of social distancing.  This in combination with other new protocols will improve the customers’ experience, according to the company.

“We have been constantly refining our operations focused on the health and safety of our customers and associates,” said Joseph Schmidt, operations supervisor for the Tewksbury, Massachusetts-based chain.  “These changes reflect the wide range of input we have received on a daily basis – from our customers and our associates and from the governors and public health experts who describe the next several weeks as critical for the health of the residents in our region.  It is important that our customers have a pleasant, safe, and healthy experience in our stores.” 

The new healthy shopping protocol will include the following:

  • The number of customers shopping at one time will be limited, based on the size of the store, in order to ensure that customers have personal space, can maintain social distancing and feel more comfortable.
  • A single entrance and exit will be designated for customers’ use. (All fire safety measures will remain in place.)
  • Upon entrance, each shopper will be greeted by an associate who will clean and sanitize a carriage for them. 

“Our hardworking associates are committed to helping our customers during this challenging time,” Schmidt said. “We firmly believe that with this newly refined approach we can make the grocery store experience better for all.”

Market Basket’s heightened disinfection program in response to coronavirus continues, focusing on high-touch surfaces including cash registers, counter tops, register belts, red baskets, shopping carriages, payment devices, touch pads, desks, door and drawer handles, phones and computers.  Employees are required to practice good hygiene, including washing their hands frequently. Social distancing is also in place.

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