ECRS has announced the successful launch of its unified transaction platform, Catapult, in all 22 stores of North State Grocery Inc., dba Holiday Market and Sav•Mor Foods. This transition occurred with record-breaking speed during a pandemic, the company says.
Initiated in early March, the installation project was completed at each of the 22 locations within seven months. The transformation focused on five key implementations including POS roll-out and fully implementing LoyaltyBot. The installation also included self-checkout, Flex Market kiosks and provided a fuel integration. In the near future, there will be additional product adoptions of Catapult WebCart and Mobile Scan & Go.
“We are proud of the fact that we are technology leaders in our industry, that is why we chose Catapult for our new POS system,” said Richie Morgan, founder of North State Grocery. “We are now poised to leverage our new POS with emerging technologies such as e-commerce and a more robust loyalty program.”
The Catapult POS system allows retailers to have one common set of transactional business logic across all customer touchpoints so everything is in sync. This allows the grocer to adapt to customer and business needs faster and with minimal effort rather than relying on multiple third-party integrations that do not work well together.
“Replacing the legacy system brought several challenges as the processes built into and around that system had to transfer over to Catapult,” said Steve Kasper, director of MIS at North State Grocery. “Working together with ECRS, we were able to install Catapult with very little interruption to our employee-owners and our customers.”
“The ECRS Team really enjoyed working alongside the talented North State Grocery team and their visionary leadership,” said Pete Catoe, ECRS founder and CEO. “Running all aspects of a grocery enterprise with a single-source system is the solution that ECRS provides for our customers. It is a technical strategy that NSG has embraced and will benefit from for years to come.”
North State Grocery Inc. operates in Northern California and Southern Oregon.
