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Lowes Foods Partners With Delivery Solutions For Customer Experiences

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Plano, Texas-based Delivery Solutions, an inventor and provider of third-party aggregation and orchestration for last-mile delivery, has partnered with Lowes Foods, one of the nation’s top regional grocers.

With this partnership, the grocer gains additional fulfillment capabilities to serve guests through its Lowes Foods-To-Go offering, with access to the entire in-store inventory, real time visibility and fast, reliable deliveries.

Founded in 1954, Lowes Foods prides itself on delivering a great customer experience at its stores in North Carolina, South Carolina and Virginia. With the surge in demand for online grocery shopping, the Lowes Foods team sought a multi-provider orchestration platform that would allow it to optimize customer experiences, unit economics and delivery coverage, without losing control of the Lowes Foods experience its guests know.

Ultimately, Lowes Foods chose to work with Delivery Solutions, and the partnership has grown ever since. Delivery Solutions was already integrated with ShopperKit (acquired by Applied Data Corporation), Lowes Foods’ existing picking technology, which ensured a smooth transition to offering same-day delivery. With Delivery Solutions, Lowes Foods knew it could promise that every order would be collected and delivered by the delivery provider best suited to meet the guest, store and order commitments.

Delivery Solutions supported Lowes Foods’ vision and strategy, including the use of regional technologically dark providers alongside popular nationwide providers. The implementation also allowed Lowes Foods to optimize batching for pooled distribution with cargo trucks and vans, offer special delivery to lockers within senior communities and make the entire in-store aisle available online with specialized delivery providers for alcohol and cold chain delivery.

With Delivery Solutions, Lowes Foods can meet promised delivery timelines and automatically route the order to the best provider, thanks to the solution’s built-in intelligent orchestration engine. Lowes Foods also is able to control the digital customer experience at every step of the way, with Delivery Solutions’ white-labeled, branded guest communications and real-time live tracking.

“Trust is paramount in the grocery e-commerce space – retailers are not only responsible for safe, fresh and accurate orders, but they must find ways to communicate with their guests and make them aware of essential elements of the online journey. Delivery Solutions allows us to centralize and streamline our last-mile fulfillment and provide the best possible delivery experience for our guests,” said Chad Petersen, VP of e-commerce for Lowes Foods. “Another key advantage is the control and scalability that the platform provides our internal business team, allowing us to scale providers, rates and geographies without a ‘heavy lift’ on coding or custom development.”

By the end of the year, Lowes Foods will utilize Delivery Solutions’ same-day delivery and post-purchase solutions across all locations that offer e-commerce.

“We admire Lowes Food’s dedication to the communities it serves and are honored to help them provide the best possible fulfillment experience,” said Arshaad Mirza, founder of Delivery Solutions. “Grocers with top omnichannel experiences are leading the way in the industry, and we’re proud to work with an innovator such as Lowes Foods. We look forward to continuing our strong partnership.”

To learn more about Delivery Solutions, click here.

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