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Survey Finds Shoppers Expand Perception Of Value Beyond Price


The latest survey of grocery shoppers by FMI – The Food Industry Association for its “U.S. Grocery Shopping Trends 2023” series reveals that the meaning of “good value” is becoming more complex as consumers navigate grocery aisles.

The analysis revealed several common considerations for how shoppers think about value, both for the food and beverages they buy and the stores and channels they choose to shop, as inflation, while slowly edging downward in April, persists. Emerging dimensions of value regarding quality, relevance, experience and convenience are bucking the long-held definition of value being measured by a simple equation of higher quantity at a lower price.

“Understanding how dramatically grocery shoppers are expanding their definition of value is imperative for the food industry as consumers adjust their purchasing patterns and habits amid continued economic uncertainty,” said Leslie G. Sarasin, president and CEO of FMI.

“This report highlights that price is not necessarily the be-all-end-all when it comes to shopper perceptions of value, and also that the notion of value itself has become an increasingly more complex, subjective and even personal calculation.”

While shoppers say that getting good value is a priority across all income and demographic levels, younger shoppers are clearly driving the shifting definition of value toward a more holistic measurement that goes beyond the traditional price-to-quantity ratio.

Demographic explorations within the report revealed, for example:

  • At 62 percent, Millennials increasingly say they prefer to minimize food waste by buying only what they need, a strategy that speaks to relevance.
  • Convenience and a pleasing shopping experience are also key drivers of value for younger shoppers: 47 percent of Millennials say that they are willing to spend more money to avoid shopping at multiple stores, while 50 percent say they would spend more to shop at more pleasant stores, compared to just 16 percent of Baby Boomers who express those sentiments.
  • Younger shoppers are also more willing to buy the best quality items regardless of price. Fifty-two percent of Millennials and 42 percent of Gen Z-ers express that sentiment, compared to just 22 percent of Baby Boomers.

Among the 75 percent of shoppers expressing concern with rising food prices, two strategies are being utilized across all income levels – increased deal seeking and 41 percent of shoppers who are purchasing more store brands.

“There is a perception that shopping in-store is the best method for getting good value,” Sarasin said. “This belief is shared across all generations, although younger shoppers are more flexible and more likely to see value in both online and in-store shopping, depending on the situation.”

FMI – The Food Industry Association works with and on behalf of the entire industry to advance a safer, healthier and more efficient consumer food supply chain. FMI brings together a range of members across the value chain — from retailers to producers to companies supplying critical services — to amplify the collective work of the industry.

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