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Harpak-ULMA Opens Customer Experience Center

Harpak-ULMA customer experience center

Harpak-ULMA has opened a new customer experience center in Costa Mesa, California. The center is accessible from the western U.S., located 10 minutes from Orange County’s John Wayne Airport. 

The new facility will enhance Harpak-ULMA’s presence in the West, offering a variety of customer-focused experiences and services available at the company’s flagship customer experience center in Taunton, Massachusetts.

The center will serve as a hub for sales, services, support and training and a regional parts distribution center.

The center will host live demonstrations of Harpak-ULMA’s packaging and automation solutions, including tray sealing, flow wrapping, thermoforming, robotics, vision inspection and stretch wrap equipment.

Additional features include the company’s lines of smart, connected machines and demonstrations of advanced digital connectivity for packaging operations. The Western customer experience center will offer enhanced convenience for customers to test and experience the latest technologies, helping them make informed purchase decisions.

In addition to demonstrations, customers can schedule meetings with Harpak-ULMA resources on various packaging topics. Expert advice is available for package or solution design guidance, evaluation of different packaging styles and packaging strategies. In addition, interactive services such as sample development, training and prototyping will be available.

“Our expansion to the West Coast enables us to more directly and efficiently offer our services and solutions to our growing customer base in the region,” said Kevin Roach, Harpak-ULMA’s CEO.

“The combination of additional, West Coast-based customer service staff and technicians, along with launching a second CXC, sends a confident message to the customers who benefit significantly from our enhanced presence in the region and our commitment to further expanding the best possible customer experience service and technology services, support and solutions available to the industry.”

Harpak-ULMA will attend Pack Expo Sept. 11-13 at the Las Vegas Convention Center.

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