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Kroger, Safeway Try Customized Pricing

Last updated on September 6th, 2012 at 11:58 am

A New York Times report says that Kroger Co. and Safeway Inc. are among the large grocery chains using various methods to determine individualized prices for their shoppers.

The retailers are hoping to improve razor-thin margins by creating specific offers and prices, based on shoppers’ behaviors, that could encourage more spending, the Times says.

The pricing model is expected to expand to other grocery chains, and eventually could displace standardized price tags.

Kroger, with the help of consumer research firm DunnhumbyUSA, sends frequent customers specialized coupons. About 70 percent of customers who receive those coupons use at least one.

Kroger is now testing personalized prices via “other devices,” said Stuart Aitken, DunnhumbyUSA CEO.




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