The National Grocers Association (NGA) has promoted Aileen Dullaghan Munster to VP of education and research and Matthew R. Ott to VP of membership and information technology.
Munster previously served as director of education and research for NGA. She is responsible for setting strategy for education initiatives as well as the development and management of educational events including trade shows, conferences and webinars. She also oversees the development of financial benchmark and consumer surveys and develops share groups for specific communities within NGA’s membership. Prior to joining NGA, Munster held a number of progressively responsible positions in research, education and industry affairs at the Food Marketing Institute. She also assisted the Network of Executive Women with its 2011 annual leadership summit. Munster has a Master of Science degree in economics from Virginia Tech and a Master of Arts degree in international business from George Mason University. She has been with NGA since April 2011.
Ott previously was NGA’s director of membership and information technology. Since January 2011, he has been responsible for membership service offerings including the development and improvement of organizational technology such as the new NGA website and online member portal, NGA Online Training and Education Center (www.grocerytraining.org) and NGA social media platforms. He has led many initiatives designed to help raise member satisfaction and retention, including the expansion of NGA’s partnership and affinity programs and the creation of the NGA Technological Innovation Advisory Council. Matt has more than 10 years of association and nonprofit experience. He holds a Master of Science degree from the University of New Hampshire and a bachelor’s degree from George Mason University. He also holds the Certified Association Executive (CAE) credential through the American Society of Association Executives, for which he serves on the Membership Section Council.
“Since joining NGA, Aileen and Matt have successfully taken on steadily increasing responsibilities in their respective areas of expertise,” said Peter J. Larkin, president and CEO of NGA. “Aileen has improved the quality of our convention educational program, launched new conferences, webinars and share groups, guided our economic impact research project and helped revitalize the Grocers Research and Education Foundation. Matt has brought new focus to our member recruitment and retention program, implemented a new membership database, added valuable member service programs including the NGA Online Training & Education Center and worked to upgrade NGA office technology.”