Schnucks has “found and contained” the issue behind reports of unauthorized access to payment card information at its stores and has taken comprehensive measures designed to block any further access, the company says in a March 30 news release.
The computer forensic firm Schnucks hired found evidence of computer code that would capture the magnetic stripe data on the back of payment cards. Now that the issue has been identified and contained, the investigation will turn to determining how long the issue existed and which stores were affected.
Customers can continue to use credit and debit cards at Schnucks. However, cards that already were accessed could still experience fraud, the company says. As the affected cards are found, Schnucks will work with the credit card companies to notify the banks that issued those cards so those banks can take preventative measures. Banks may cancel and reissue cards even for customers who had not noticed fraudulent charges.
“After an extensive review, we confirmed that Schnucks was the victim of a cyberattack,” says Chairman and CEO Scott Schnuck. “We have identified the issue and taken comprehensive measures to contain the incident. We are cooperating with law enforcement, the Missouri Attorney General’s Office and the credit card companies to determine the scope and magnitude of this crime and apprehend those individuals making fraudulent purchases.
“We have been told by the computer forensics expert that the security enhancements we have implemented…are designed to block this attack from continuing. Our customers can continue using credit and debit cards at our stores,” Schnuck says. “We apologize for any inconvenience this may have caused our customers, and we thank each of them for their patience while we worked hard to investigate their concerns.”
Schnucks advises that if customers suspect their cards may have been compromised, they should immediately contact their credit or debit card company, typically a bank or credit union.
Schnuck Markets operates 100 stores (including five Logli and six Hilander stores) and 96 in-store pharmacies in Missouri, Illinois, Indiana, Wisconsin and Iowa.