Value Center’s focus on customer experience has resulted in improved store revenues and operating efficiency for the Michigan grocer due to the deployment of Toshiba Self-Checkout Systems units at two stores.
Providing shoppers with a convenient and frictionless option for completing their purchases, Toshiba’s self-service solutions already account for a significant portion of Value Center’s transactions since being installed last September.
“Value Center Market is a premium grocer in southeastern Michigan with great employees who genuinely care about our customers,” Value Center Owner Ron Farida said. “Toshiba’s Self-Checkout System solutions have been very well received by our shoppers while significantly expediting their transactions. Before integrating Toshiba’s self-service technology, we had a single express line, to expedite purchases, which accommodated three or four customers at any one time. With six Toshiba self-service systems, customers now complete their grocery purchase very quickly.”
Serving as Value Center’s express lanes, Toshiba’s self-checkout systems are also popular with store patrons who want a self-service option. Toshiba self-checkout solutions further enable a more personal shopping journey while reducing checkout times by allowing Value Center customers more control and privacy at the point-of-purchase.
“We are excited about speeding up shopping trips for Value Center patrons via our self-checkout systems,” said Bill Campbell, Toshiba Global Commerce Solutions VP and head of Americas. “Toshiba is constantly working with its clients to improve operational efficiency, enhance customer experiences and create a clear and compelling return on their investment.”
Value Center Marketplace is a locally-owned family grocery store and market offering the freshest high-quality foods and produce, with four locations throughout southeastern Michigan.
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions.