Toshiba Global Commerce Solutions self-checkout systems have helped Value Center Marketplace increase revenues and customer satisfaction.
Value Center’s focus on customer experience has resulted in improved store revenues and operating efficiency for the Michigan grocer due to the deployment of Toshiba Self-Checkout Systems units at two stores.
Providing shoppers with a convenient and frictionless option for completing their purchases, Toshiba’s self-service solutions already account for a significant portion of Value Center’s transactions since being installed last September.
“Value Center Market is a premium grocer in southeastern Michigan with great employees who genuinely care about our customers,” Value Center Owner Ron Farida said. “Toshiba’s Self-Checkout System solutions have been very well received by our shoppers while significantly expediting their transactions. Before integrating Toshiba’s self-service technology, we had a single express line, to expedite purchases, which accommodated three or four customers at any one time. With six Toshiba self-service systems, customers now complete their grocery purchase very quickly.”
Serving as Value Center’s express lanes, Toshiba’s self-checkout systems are also popular with store patrons who want a self-service option. Toshiba self-checkout solutions further enable a more personal shopping journey while reducing checkout times by allowing Value Center customers more control and privacy at the point-of-purchase.
“We are excited about speeding up shopping trips for Value Center patrons via our self-checkout systems,” said Bill Campbell, Toshiba Global Commerce Solutions VP and head of Americas. “Toshiba is constantly working with its clients to improve operational efficiency, enhance customer experiences and create a clear and compelling return on their investment.”
Value Center Marketplace is a locally-owned family grocery store and market offering the freshest high-quality foods and produce, with four locations throughout southeastern Michigan.
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions.
