Toshiba Global Commerce Solutions is setting out to optimize store operations for Smart & Final, the Los-Angeles, California-based value-oriented food and everyday staples retailer. Toshiba, the global market share leader for integrated in-store retail solutions, will help improve the Smart & Final customer experience by ensuring its store systems remain fully operational 365 days a year using Toshiba’s wall-to-wall managed services.
Smart & Final expects to see enhancements in store operations, associate satisfaction and overall customer experience while lowering costs across its more than 300 grocery and foodservice locations. Leveraging Toshiba’s expansive services capabilities will enable Smart & Final to better serve the communities in which they operate.
“We are passionate about providing our customers, as well as our associates, with a more satisfying in-store experience,” said Ed Wong, EVP, chief digital officer at Smart & Final. “Even as we continue to grow, our everyday focus is making sure all of our retail stores operate with excellence. Toshiba’s proven commitment to optimizing store operations through their experienced personnel and best-in-class managed services methodologies provide us the peace-of-mind to focus on our core business and our customers.”
Toshiba is Smart & Final’s sole managed services provider overseeing all in-store point-of-sale technology including peripherals, store servers, timeclocks and other systems.
Toshiba Managed Services teams will specifically work with Smart & Final to:
- Provide real-time input to improve in-store systems performance, asset tracking, critical situations and overall store impact through daily interactions with onsite Smart & Final support team.
- Deliver key data insights to improve in-store systems decisions, inventory adjustments, trend analysis, process improvements and store performance from annual preventive maintenance activity.
- Collaborate to identify opportunities for service call reductions to improve uptime, associate satisfaction and overall customer satisfaction.
“Retailing today is very dynamic. Every day we hear from clients around the world about their plans to create meaningful experiences that improve satisfaction and loyalty,” said Toshiba Global Commerce Solutions VP, head of Americas Bill Campbell. “We are proud to work with Smart & Final to ensure they continue to thrive while better servicing their customers. Through Toshiba Managed Services, we’re performing the critical tasks necessary to keep Smart & Final’s systems operational, servicing its customers, while getting systems back online quickly in the event of any disruption.”