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NORTHEAST: Stop & Shop Notifies Customers Of Potential Data Security Issue

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Last updated on December 11th, 2020 at 02:16 pm

Stop & Shop says it recently discovered a potential data security issue at five store locations in New Jersey, Connecticut and Massachusetts. Illegal skimming devices known as “shimmers” were identified as part of routine security scans at these locations.

Stop & Shop took immediate action to remove the devices and review store video surveillance in an effort to determine who installed them and how long they had been in use at each location. The company also notified law enforcement and engaged third-party forensic experts to analyze the devices. A thorough inspection of all pin pads across all store locations also took place to ensure that no additional devices were found.

Only customers who visited the following Stop & Shop store locations may have potentially been affected. Only one self-checkout lane was impacted at each store, and transaction data was found on the devices only for the periods indicated below. At this time, there is no evidence that any of the information has been misused as a result of this issue.  

The locations are:

  • 404 Springfield Ave., Berkeley Heights, New Jersey: Feb. 8-10;
  • 8 Franklin St., Bloomfield, New Jersey: March 28-April 9;  
  • 1189 Broad St., Clifton, New Jersey: March 14-April 16;
  • 25 Old King’s Highway North, Darien, Connecticut: April 26-30; and
  • 19 Temple St., Framingham, Massachusetts: April 22-26.

“We take our obligation to safeguard our customers’ personal information very seriously, and we are very sorry this may have impacted them,” said Dean Wilkinson, Stop & Shop’s SVP of operations. “We have taken immediate steps to increase monitoring across all registers at all stores, we’ve deployed device detection tools, and we will continue to be as vigilant as possible in order to protect our customers’ data.”

Stop & Shop encourages customers who believe they may have been affected by this situation to carefully review their payment card and financial account statements and monitor their free credit reports. If a customer believes a payment card or financial account may have been affected, the customer should immediately contact the relevant payment card company or financial institution.

Customers with questions can call Stop & Shop toll-free at 1-800-767-7772 Monday-Friday 8 a.m.-7 p.m. ET or Saturday from 8 a.m.-5 p.m. ET. Information about the incident is also available on the website at stopandshop.com.

The Stop & Shop Supermarket Co. LLC is an Ahold Delhaize USA company and employs more than 61,000 associates and operates over 400 stores throughout Massachusetts, Connecticut, Rhode Island, New York and New Jersey.

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