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Chicory’s New Survey Decodes The Omnichannel Shopper’s Path


Last updated on June 13th, 2024 at 12:38 pm

The grocery shopper’s path to purchase from digital to in-store and other online environments has always been obscure. Chicory, a digital shopper marketing platform, conducted a survey of 1,041 consumers who are the primary cooks in their households in order to discover how digital habits influence in-store and digital grocery purchases.

ChicoryThese are just a few of the key insights from Chicory’s new consumer survey, Digital Planning and Shopping in an Omnichannel World. Key findings include:

Digital food inspiration directly affects grocery purchases:

  • When asked to select all that apply, overall respondents chose food blogs (38 percent) as the top source for meal inspiration, exceeding large recipe publishers (35 percent) and Pinterest (34 percent);
  • In order to make sure that they actually cook recipes, 53 percent of respondents take a screenshot of the recipe, 35 percent bookmark it, 32 percent email it to themselves and 27 percent print it out, demonstrating that there’s a significant gap between the moment of digital inspiration and the methods that consumers use to create shopping lists for purchase;
  • 25 percent of respondents manually write the ingredients down to shop for them in the store, indicating omnichannel planning;
  • An average of 19 percent of respondents have digital-first habits, such as saving recipes on social media and adding ingredients to digital shopping carts; and
  • When asked to order likelihood of purchasing advertised or promoted products, respondents answered that ads in digital recipes (3.23 weighted average on 1-5 scale) are the top context to get shoppers to buy products, slightly surpassing ads on retailer’s websites (3.22). This is closely followed by shoppable tech (3.14), like a ‘buy ingredients’ button in a digital recipe, outweighing both an ad on a coupon/circular website and an ad on social media.

Grocery orders that start online often end in-store:

  • Confirming industry data that BOPIS (buy online, pick up in-store) is the fastest growing and most popular method of fulfillment for online grocery shoppers, 46 percent of respondents indicated that they pick up their order in the store after adding items to their digital carts;
  • 44 percent of respondents check out for grocery delivery;
  • Among the 42 percent of respondents who come back to check out later, they check out in: Less than a week: 77 percent; seven-13 days: 17 percent; 14-29 days: 4 percent; 30-plus days: 2 percent; and
  • 39 percent either go to the store to physically shop for the items that they add into their digital carts or convert the digital cart into an actual shopping list.

The value of getting on the shopping list:

  • 85 percent of surveyed online grocery shoppers are likely to buy the same things weekly and 80 percent are likely to repeat previous grocery shopping orders;
  • Households’ primary cooks are least likely to add items throughout the week as they see inspiration from places like digital recipes, television commercials, TikTok videos, Instagram posts and digital display ads, and are most likely to add grocery items to their digital shopping carts all at once;
  • The weighted average of each response is as follows: Do it all at once: 3.77; Buy the same things weekly: 3.61; Look at prior shopping lists/repeat by order: 3.57; Add throughout the week as you see inspiration: 3.17; and
  • The likelihood of repeating prior purchases increases by 12 percent as household size increases from one to two person households to six-plus person households, and buying the same things weekly increases by 25 percent.

Shoppers discover new grocery products through new and traditional digital channels:

  • Over half (56 percent) of the survey respondents discover new grocery products online directly through retailer.com, or the retailer’s e-commerce site;
  • Nearly a third (31 percent) of respondents find new products on digital recipe sites;
  • 27 percent of respondents use digital circular and coupon services and websites to find new products, implying that about a quarter of consumers are firstly motivated by price;
  • The various social media channels, including Facebook, Youtube, Pinterest and Instagram (excluding TikTok, 11 percent) are nearly even, with an average of 20 percent; and
  • Finally, 21 percent of respondents find new products through digital ads.

“At Chicory, we firmly believe that omnichannel shopping behaviors are here to stay, but historically, it’s been difficult to decipher the omnichannel path to purchase. Through this consumer survey, we found that digital habits greatly influence shoppers’ online and in-store shopping behaviors. Notably, we were able to quantify the value of getting a product into a digital shopping cart, as 85 percent of surveyed online grocery shoppers are likely to buy the same things weekly. and 80 percent are likely to repeat previous grocery shopping orders,” said Yuni Sameshima, CEO and co-founder of Chicory.

“Many of today’s omnichannel shoppers start their grocery shop and search for inspiration online, and then move through e-commerce channels or exit the digital environment and end their purchase in-store. As such, creating a seamless omnichannel experience that spans both on- and offline is more important than ever before because today’s shoppers demonstrate unprecedented and varied grocery shopping behaviors and purchase journeys,” Sameshima said.

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