Durham, North Carolina-based Bell and Howell, a provider of automated pickup solutions, has reported its new QuickCollect Rx is in operation at a grocery retail chain, which was unnamed.
BH QuickCollect pharmacy solutions enhance customer prescription pickup experiences and medication compliance by eliminating long wait times, which is a major source of customer frustration and deterrence. Instead of patients waiting for their prescriptions, the prescriptions are waiting for them.
By automating the Will Call bin, pharmacists and staff can save time and devote more attention to patient wellness programs.
Another common concern of patients is limited pharmacy hours or long drives to the pharmacy. BH QuickCollect automated kiosks enable extended pickup hours to better address the needs of patients. Automated prescription pickup can occur outside pharmacy hours or in locations where there is no pharmacy nearby to enhance patient satisfaction.
BH QuickCollect pharmacy products fit within existing pharmacy workflows. All medications are verified, dispensed and counseled via normal processes under a licensed pharmacist. Once complete, prescriptions are securely stored in the solution until the patient arrives for pickup.
“We are excited to have a leading grocer embrace the QuickCollect Rx as an important element to their customer convenience and pharmacy strategy,” said James Hermanowski, general manager and VP of Bell and Howell’s BH QuickCollect Solutions business.
“Patients welcome the speed and convenience provided by our technology while at the same time the technology enables pharmacies to recognize unmatched operational efficiencies. This next-generation solution removes long pharmacy lines and limited pharmacy hours, key areas of patient frustration, enabling better care and medication compliance.”
The QuickCollect Rx is the first automated prescription solution aimed at retail pharmacies. While other solutions have centered toward servicing hospitals and other healthcare locations, Bell and Howell has taken further steps in offering customizability. Pharmacies can control patient pickup workflows, add payment terminals and offer patient counseling. With the QuickCollect Rx designed to enhance patient experiences, Bell and Howell has positioned the solution for wide adoption in pharmacies.
The QuickCollect Rx is backed by Bell and Howell’s maintenance program and service organization. Learn more about Bell and Howell’s QuickCollect Rx here.
BH QuickCollect Solutions is a provider of automated order pickup, return and order processing solutions in North America with more than 1,700 deployments enabling grocers, retailers and pharmacies to optimize their fulfillment operations. The company operates a customer service and technical support center, as well as a remote monitoring and predictive diagnostic center.
For more information, visit its website here.