Instacart has announced that grocers can use FoodStorm’s order management system with the Instacart App, making it easier to offer online ordering and delivery of catering items.
Uncle Giuseppe’s Marketplace is the first retailer to connect the FoodStorm OMS with its Instacart App storefront, allowing customers across New York and New Jersey to place catering orders online, while streamlining the process for store associates to manage orders.
FoodStorm can be integrated with the Instacart App extending Carrot Order Ahead, an Instacart Platform solution, enabling a variety of fulfillment options, including next-day or scheduled in advance delivery and pickup. This will allow grocers to offer customers a convenient way to order catering and prepared foods on their Instacart App storefront or white-label e-commerce storefront.
“Catering represents one of the highest margin categories for grocers, driving meaningful incremental growth for their business as consumer demand increases. In the first half of 2022, we’ve seen nearly a 20 percent increase in customers searching for ‘catering’ on Instacart compared to the same period last year,” said Jeanette Barlow, VP of product at Instacart.
“Historically, ordering ahead from the grocery store is labor intensive – often using paper tickets or other manual systems – and inefficient for both retailers and customers. By connecting FoodStorm OMS with the Instacart App, we’re able to help grocers meet catering demand by offering a comprehensive, omnichannel experience for customers using Carrot Order Ahead and scale the reach of a highly profitable part of their business.”
The integration between FoodStorm and the Instacart App means customers can order grocery items – such as beverages, paperware or side dishes – alongside their catering order for delivery all at once.
“Instacart Platform technology has helped more customers discover our catering selection, resulting in incremental sales for this important part of our business,” said Russell McVeigh, catering director at Uncle Giuseppe’s Marketplace.
“The Instacart App and FoodStorm OMS have both been important to supporting our e-commerce business. During the busy holiday season when catering and prepared foods are in peak demand, we’ve been able to grow our online sales by nearly 62 percent by having the right infrastructure in place to handle that volume…with Carrot Order Ahead, we have a more connected and simplified experience that allows us to be more innovative and go above and beyond for our in-store associates and customers.”