Quincy, Massachusetts-based Retail Business Services, the services company of Ahold Delhaize USA, is marking a frictionless technology milestone as use of ScanIt Mobile, its proprietary in-store, frictionless checkout solution for retailers, expands to nearly 30 grocery stores by year’s end.
“At Retail Business Services, we’re focused on creating the next generation of grocery retail,” said Paul Scorza, EVP, IT and CIO for Retail Business Services. “A key part of this is developing new technologies that support consumers’ changing preferences for how they want to shop. For consumers who want to skip the checkout line and pay with their smartphones, we’re excited to see the use of our in-store frictionless solution continue to grow. At the same time, we continue to evaluate ways to open up new possibilities for the future.”
Created in Retail Business Services’ innovation lab and tech hub, ScanIt Mobile in-store frictionless checkout and payment solution now is being used by two local brands of Ahold Delhaize USA—Stop & Shop and Giant/Martin’s at its new Giant Heirloom Markets.
For stores that feature the frictionless payment technology, two shopping options are available:
- For customers shopping with a mobile device, a wallet and payment option is incorporated into Retail Business Services’ ScanIt Mobile application. A customer shops the store, scanning product bar codes with their mobile phone. At the completion of the shop, the customer simply exits the store through a designated checkout lane, a “payment approved” message appears as the customer walks through and the customer is charged for purchases.
- A customer can also use a ScanIt Mobile handheld device available for pick-up at the front of stores. The customer uses the scanning device to shop and can transfer the session over to a smartphone for a frictionless checkout. In the same way as a customer scanning with a mobile phone does, a customer utilizing a handheld scanning device transfers the session to a mobile phone and exits the store through a designated checkout lane.